Customer service charter

Epilepsy Queensland cares about your story and values your experience. Read more about our goals and standards in our customer service charter.

As the peak body for epilepsy in Queensland, we:

  • provide welcoming and supportive care
  • ensure prompt and attentive service
  • provide current and factual information 
  • seek and welcome feedback to continually improve our service
  • provide timely and transparent resolution to any complaint
  • walk beside people on their journey with epilepsy

Our goals are:

  • to create a supportive environment for people with epilepsy and their families
  • to empower people with epilepsy and their families
  • to contribute to the scientific understanding of epilepsy through research, education and its application
  • to ensure health, welfare and other services respond appropriately to the needs of people with epilepsy and their families
  • to ensure appropriate policies for people with epilepsy are included in public policies in all sectors
  • to ensure the long-term sustainability of Epilepsy Queensland Inc