Helpline:
Metro
07 3435 5000
Regional
1300 852 853

Our Governance

We strive to live and breathe good governance. We are committed to #transparent stewardship on behalf of our membership and stakeholders.

Epilepsy Queensland strives for good governance throughout the organisation.  Key features of our governance framework include a skills based Board, supported by a fit-for-purpose Board Charter, our Quality Management Systems and a highly skilled and qualified leadership team who are committed to #transparent stewardship of the organisation on behalf of our membership and stakeholders.

Epilepsy Queensland Inc is a profit-for-purpose incorporated association, registered under the Associations Incorporation Act (1981) in Queensland.

We were incorporated in 1985 and are a registered charity in Queensland and with the Australian Charities and Not-for-profits Commission (ACNC), Australia’s national regulator of charities. You can find our information here.

The Australian Tax Office has classified us as a Public Benevolent Institution and granted us Deductible Gift Recipient and Income Tax Exempt Charity status.

Our Australian Business Number (ABN) is 42 025 269 961

Our Constitution

The Constitution of Epilepsy Queensland Inc is our key governance document that provides the reason for our existence and guides the Board and the organisation in the development of strategy and gives the necessary legal status and powers to execute on that strategy.

Importantly it provides for categories of membership that support both our governance and our representative objects.

Our Commitment to Quality

We are committed to the highest possible standards of customer experience and outcomes for our community delivered through our services.  Our Quality Management System (QMS) supports and empowers this commitment throughout the organisation and provides for an effective mechanism to monitor our overall performance and achievement of our Vision & Impact.

Quality Management System (QMS)

Epilepsy Queensland has a QMS that is fit-for-purpose and is designed to empower our work and meet the requirements for certification under the Human Services Quality Standards and the National Disability Insurance Scheme Practice Standards.

Our QMS is a framework for customer-focused quality management based on the principles for leadership, the workforce, processes, improvement, operational consistency, evidence-based decision and stakeholder relationship.

It includes a robust framework of policies, procedures and processes to support our activities and mechanisms for regular internal monitoring of the effectiveness of the systems to empower quality outcomes for our customers.

In meeting the requirements of the Human Services Quality Standards and the NDIS Practice Standards our QMS enables us to achieve and maintain a high level of quality, flexibility and relevant service delivery to our customers.

Quality Objectives

We design a fit-for-purpose QMS to empower the:

  • use of the QMS as a tool in achieving best practice outcomes across the organisation
  • continuous improvement and customer outcomes as a result of accessing our services
  • compliance with relevant Commonwealth and State Legislative, Regulatory and Statutory requirements
  • culture of Continuous Quality Improvement to enhance the organisation’s overall performance and achieve organisational goals
  • staff and stakeholders with an efficient improvement process that is user friendly, responsive and provides the opportunity to make changes.

Our Auditor

We value our robust relationship with HDAA Australia Pty Ltd.  We work collaboratively with HDAA to ensure a system of robust external monitoring of the effectiveness of our system on the outcomes of our customers.

HDAA is accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ), the International Society for Quality in health care (ISQua); the Department of Health (DoH) and the National Disability Insurance Scheme (NDIS) to provide assessment services in the Health and Human Services Sector.

These credentials should give our stakeholders confidence in our systems and empower our values of #brave, #agile and most importantly #transparency.