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Have you received a letter from the NDIA?

Leonie Hogarth's picture
Thu, 2018-03-29 07:23 -- Leonie Hogarth
As the National Disability Insurance Scheme (NDIS) continues to rollout across the state, many people are now receiving letters from the National Disability Insurance Agency (NDIA) about moving to the NDIS.
The NDIA National Access Team started sending out letters in December 2017 to begin the process of transitioning people to the NDIS, from State (and some federally) funded programs. The purpose of the letter is to provide information about the NDIS and give people the opportunity to be prepared when they receive an Access Request phone call. It also provides contact details for the NDIA.
General Letter
The general letter was sent to potentially eligible participants of the NDIS who had previously been receiving eligible state or federally funded services.  The NDIA classify these potential applicants as either ‘defined’ or ‘undefined.’
Defined clients
This letter was sent to people currently receiving disability supports funded through the Queensland Department of Communities-Child Safety and Disability Services.  Many people receiving funding from the State Department are seen as ‘defined’ clients. This means that the NDIA is satisfied that the person meets the disability requirements of the NDIS, without further assessment.  A person already receiving funding from the Department of Communities for their disability/ies may automatically be eligible for NDIS funding, because they comply with the streamlined process in Part 8.6 of the NDIS Operational Guidelines.  
However, potential NDIS participants will still receive a phone call from the NDIA to confirm personal details (such as address, contact number, date of birth etc.) and who you give permission to contact the NDIA on your behalf.
People receiving funded supports from the following programs will generally be considered to satisfy the disability requirements without further evidence being required:
  • Service Access Team Assessed
  • Individual funding
  • Accommodation Support and Respite Support
  • Supported Accommodation
  • Centre based Respite
  • Registration of Need Database
  • Housing and Support Program (HASP)
Please note: A person does not need to be a client of a defined program as per the list above, to become a participant of the NDIS.
Undefined Clients
The letter has also been sent to people with a disability who the NDIA define as ‘undefined’ clients.
These people may be receiving supports outside of the programs identified in List above.
People who have been identified as ‘undefined’ will need to go through the Access and Eligibility process, collecting evidence as to the functional impact that the approved disability has on the person’s life.  This will be via the Access Request from sent available the NDIA.  
What if I haven’t received a letter from the NDIA or have not received funding in the past?
If you wish to register for the NDIS or check you are registered as a participant of the Scheme and what evidence you will be required to submit, contact the NDIA on 1800 800 110 and request an Access Request Form.  
How Epilepsy Queensland can help you
  • Epilepsy Queensland is committed to supporting people through the NDIS journey, and has a range of practical tools to support people to prepare for their planning conversation with the NDIA, including:
  • An electronic and hard copy workbook to assist with identifying support needs and goals;
  • Practical examples of epilepsy related support needs and how they fit  within the NDIS framework;
  • Factsheets on the NDIS processes and
  • A Checklist developed to assist Health Providers to complete the Access Request Form in a way that is consistent with the requirements of the NDIA – that is, focusing on the impact that epilepsy has on your/your loved ones life – rather than just a confirmation of condition (relevant to people in the ‘undefined’ category).
EQI can also provide 1-1 assistance to prepare for your planning conversation.
For more information, please contact us on 07 3435 5000 or 1300 852 853 (outside Brisbane) or at